Privacy Policy – kub99

Introduction

kub99 ("we", "us", or "our") operates the website https://kub99.app (the "Platform"). This Privacy Policy explains how we collect, use, store, disclose, and protect information about you when you access or use our Platform, register an account, place bets, deposit funds, or contact our support team.

By using the kub99 Platform, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with these terms, please do not access or use the Platform.

This policy applies to all users of kub99 across Bangladesh, including players in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to handling your data responsibly and with the highest standard of care.

Information We Collect

We collect several categories of information in order to provide and improve our services to you. The types of information we collect depend on how you interact with the Platform.

Personal Identification Information

• Full name and date of birth (used for identity verification and age confirmation — players must be 21 years or older).
• Mobile phone number, which may be used for account verification via SMS.
• Email address for account registration, correspondence, and promotional communications (where you have opted in).
• Government-issued identification documents (e.g. National ID card, passport) where required for KYC compliance.

Financial Information

• Payment method details including mobile banking account references for bKash, Nagad, Rocket, and Upay transactions.
• Transaction history including deposits, withdrawals, and wager amounts — retained for auditing, fraud prevention, and regulatory compliance.
• Bank account or card partial details where Visa or Mastercard is used as a funding method.

Technical and Usage Data

• Device information including IP address, device type, operating system, browser type and version, and unique device identifiers.
• Browsing and interaction data: pages visited, session duration, features used, and game preferences within the kub99 Platform.

How We Use Your Information

kub99 processes your information only for legitimate, clearly defined purposes. We do not use your data for anything other than what is described in this Privacy Policy. The primary purposes for which we use your information include the following:

• Account creation, verification, and management — including confirming your identity and ensuring you meet the 21+ age requirement.
• Processing your financial transactions, including deposits via bKash, Nagad, Rocket, Dutch-Bangla Bank, BRAC Bank, and City Bank, as well as withdrawals.
• Providing customer support, responding to your queries, and resolving disputes or technical issues in a timely manner.
• Sending you important account-related communications such as transaction confirmations, security alerts, and policy update notifications.
• Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, and other prohibited conduct.
• Improving and personalising your experience on the Platform based on your game preferences, betting patterns, and usage history.

We rely on legitimate interests, contractual necessity, and legal obligations as our lawful bases for processing personal data. Where we send you promotional communications, we will do so only with your explicit consent, and you may withdraw that consent at any time by contacting our support team.

Disclosure of Your Information

kub99 does not sell, trade, or rent your personal information to any third parties. However, we may share specific categories of your information with carefully selected partners and service providers under strict confidentiality obligations.

Service Providers

We work with third-party companies who provide technology infrastructure, payment processing, identity verification, and customer support tools on our behalf. These providers are contractually prohibited from using your data for any purpose other than the specific service they are delivering to us.

Legal and Regulatory Obligations

We may disclose your personal information when required to do so by applicable law, court order, or government authority. This includes disclosures related to anti-money laundering (AML) obligations, fraud investigations, or other lawful requests by competent authorities.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the acquiring entity. We will notify you via a prominent notice on the Platform prior to your data becoming subject to a different privacy policy, and you will have the opportunity to request deletion of your account.

Payment & Financial Data Security

kub99 takes the security of your financial information extremely seriously. When you make deposits or request withdrawals using bKash, Nagad, Rocket, or Upay, we collect only the mobile account reference number necessary to process the transaction. We do not store full mobile banking credentials or PINs on our servers.

For card-based transactions via Visa or Mastercard, payment processing is handled by PCI DSS-compliant third-party processors. kub99 never stores your full card number, CVV, or card expiry date on its own systems.

All financial transactions on the Platform are recorded in a secure audit log. This log is used internally for dispute resolution, fraud detection, and compliance reporting only.

Cookies & Tracking Technologies

kub99 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device that allow us to recognise you on return visits and deliver a more personalised experience. We use the following categories of cookies:

• Essential cookies: Required for core Platform functionality such as maintaining your logged-in session, remembering your language preference, and keeping your account secure.
• Analytics cookies: Help us understand how users navigate the Platform, which features are most used, and where performance improvements are needed. This data is aggregated and anonymised.
• Preference cookies: Store your settings and preferences (such as your preferred payment method or favourite game categories) so you do not need to re-enter them on each visit.

You may disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of the Platform and could limit your experience.

Data Retention

kub99 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. In general, account data is retained for the duration of your active account relationship with kub99 and for a period thereafter as required for legal, audit, and fraud-prevention purposes.

Financial transaction records are typically retained for a minimum of five years following the date of the transaction in compliance with applicable financial regulations. When data is no longer required, it is securely deleted or anonymised using industry-standard procedures.

Your Privacy Rights

As a user of the kub99 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all legitimate requests within a reasonable timeframe.

• Right of access: You may request a copy of the personal data kub99 holds about you at any time.
• Right to rectification: If any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to restriction: You may request that we restrict the processing of your data in certain circumstances, such as while a dispute is being resolved.
• Right to object: You have the right to object to our processing of your personal data where that processing is based on legitimate interests, including profiling for direct marketing.

Please note that exercising some of these rights may affect your ability to use certain features of the kub99 Platform. For instance, if you request deletion of all your data, your account will be permanently closed and you will no longer be able to access the Platform.

Data Security

kub99 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, access control protocols that limit data access to authorised personnel only, and regular security reviews.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you promptly in accordance with applicable law.

Third-Party Links & Services

The kub99 Platform may contain references to third-party services such as game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and payment processors. These third parties operate under their own privacy policies, and kub99 is not responsible for the data practices of any third-party service.

We encourage you to review the privacy policies of any third-party services you interact with through or alongside the kub99 Platform, so that you understand how they collect and use your data independently of us.

Children's Privacy & Age Restriction

kub99 is a real-money gaming platform strictly intended for adults aged 21 years and above. We do not knowingly collect, solicit, or process personal data from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register, access, or use the kub99 Platform under any circumstances.

If we become aware that personal data has been collected from a person under 21 without parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our Platform, please notify us immediately at [email protected].

Changes to This Privacy Policy

kub99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on the Platform.

Your continued use of the kub99 Platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kub99 handles your personal data, our support team is available to assist you. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can reach us by email at: [email protected]